Shipping Policy

At Store For Shops, we understand that safe and timely delivery is just as important as the quality of our retail fixtures, fittings, and accessories. We work with trusted logistics partners to ensure your products reach you in perfect condition, anywhere in India.

1. Processing & Dispatch Times

  1. Ready Stock Items
    • Products that are readily available in our warehouse are usually packed and dispatched within 1–3 business days after your payment has been successfully processed.
    • Before dispatch, each item undergoes a quality assurance check to ensure it is free from defects and securely packaged for safe transit.
    • This process helps us maintain high service standards while ensuring you receive your order as quickly as possible.
  2. Custom-Made or High-Value Orders
    • For custom-designed, made-to-order, or high-value products (such as specialised fixtures), we provide personalised dispatch timelines during the order confirmation stage.
    • Depending on the design complexity, raw material availability, and production workload, dispatch may take 1–3 weeks.
    • Our team will proactively update you on progress at key stages — from manufacturing to quality inspection — so you always know the status of your order.
    • This approach ensures precision, craftsmanship, and quality control for products that require special handling.
  3. Order Tracking
    • Once your order is shipped, we’ll send you real-time tracking details via email and/or WhatsApp.
    • You can follow your shipment from dispatch to delivery, allowing you to plan for receipt of your order.
    • For high-value shipments, we may also provide direct customer service assistance for tracking and delivery coordination.
  4. Important Notes
    • Dispatch timelines refer to the time taken for your order to leave our warehouse — they do not include courier transit time, which depends on your location and the shipping service chosen.
    • During peak seasons, public holidays, or unforeseen supply chain delays, dispatch may take slightly longer, but we will inform you in advance.
    • If you have urgent delivery requirements, please contact us before placing your order so we can recommend the best shipping options.

2. Shipping Methods & Partners – How We Deliver Your Order

We use three main shipping methods, each chosen with care:

  1. Surface Transport (Road Freight)
    • Best For: Bulky, heavy, or oversized items.
    • Examples: Gondola shelving, mannequins, garment racks, POS counters, bulk display fixtures.
    • Features & Benefits:
      • Cost-effective delivery for large orders anywhere in India.
      • Carried out by specialist logistics partners experienced in transporting retail fixtures.
      • Protective packaging and secure loading to prevent transit damage.
      • Suitable for both urban and remote areas, though delivery times may vary based on location.
    • Typical Transit Time:
      • Metro Cities: 3–6 business days from dispatch.
      • Non-Metro / Remote Locations: 5–10 business days from dispatch.
  2. Air Freight (Priority Shipping)
    • Best For: Time-sensitive orders where speed matters most.
    • Examples: Urgent store launch orders, replacement stock for seasonal sales, critical display pieces needed for events.
    • Features & Benefits:
      • Fastest delivery option, often within 1–3 business days from dispatch.
      • Ideal for small to medium-sized shipments.
      • Extra care in handling to avoid transit delays or damage.
      • Additional charges apply — quoted and confirmed with you before dispatch.
    • When to Choose Air Freight:
      • You have a store opening deadline.
      • You need a replacement product immediately.
      • You’re working with seasonal or event-specific timelines.
  3. Specialised Handling & Delivery (Planned For Future – Currently Unavailable)
    • Best For: Fragile, high-value, or customised products that require extra protection during transit.
    • Examples: Glass display cabinets, custom-made counters, intricate fixture designs, premium mannequins.
    • Features & Benefits:
      • Custom protective packaging including foam, bubble wrap, and wooden crates where needed.
      • White-glove delivery options in select cities — items are unpacked, placed in position, and packaging removed.
      • Handled by trained personnel for safe loading, unloading, and placement.
      • Ensures your items arrive in pristine, ready-to-use condition.
  4. How We Choose the Shipping Method
    • The shipping method for your order is determined based on:
      • Product dimensions & weight.
      • Fragility & value of the items.
      • Delivery location & accessibility.
      • Urgency and required delivery date.
      • Customer preference where feasible.
    • If you have a specific shipping requirement (e.g., “Air freight only” or “White-glove delivery”), please inform us at the time of order confirmation, and we’ll accommodate it whenever possible.
  5. Tracking Your Shipment
    • Once your order is dispatched, tracking details are sent via email or WhatsApp.
    • You can monitor real-time delivery status directly with our logistics partner.
    • For large shipments sent via road freight, our team also provides estimated arrival updates to help you plan for receipt.
  6. Important Shipping Notes
    • Delivery timelines are estimates and may be affected by weather, road conditions, or unforeseen logistic delays.
    • In some cases, especially for large and heavy items, customer assistance may be required at the delivery location for unloading.
    • Our Shipping & Delivery Team is always available to coordinate and assist you until your order is safely received.

3. Delivery Coverage

  1. Pan-India Delivery
    • We offer delivery to most major cities, towns, and commercial centres across India, including metro cities, tier-1, and tier-2 locations.
    • Our distribution network is designed to minimize delivery times while ensuring products arrive in excellent condition.
    • From gondola shelving in Mumbai to POS counters in Guwahati, we work to make our store solutions accessible wherever you do business.
  2. Remote & Hard-to-Reach Areas
    • We also deliver to rural, hilly, or geographically challenging areas.
    • Due to the extra logistics involved, these locations may require additional transit time beyond standard delivery schedules.
    • In some cases, location-based surcharges or special handling fees may apply. These will be communicated clearly before order confirmation, so you can make an informed decision.
    • Our team will always try to suggest the fastest and most cost-efficient delivery option available for your location.
  3. International Shipping (Planned For Future – Currently Unavailable)
    • We offer international delivery for most of our products, subject to feasibility checks, regulatory compliance, and shipping cost evaluation.
    • Each international order is assessed based on product dimensions, weight, destination country, import restrictions, and packaging needs.
    • Before confirming an order, we will provide:
      • A detailed quotation covering product cost, packaging, and freight charges.
      • Estimated delivery timelines, which may vary based on the destination and shipping method.
    • For fragile or high-value products, we use custom export-grade packaging to ensure they arrive in perfect condition.

4. Shipping Charges

  1. How We Calculate Shipping Costs
    • Shipping fees are determined using a careful combination of factors, ensuring that you only pay for what’s necessary to get your order delivered safely:
    • Product Weight – Heavier items (e.g., gondola shelving, mannequins, and counters) require specialised logistics and higher transport costs.
    • Package Dimensions – Bulky or oversized packages may occupy more space during transport, affecting freight charges.
    • Delivery Location – Shipping to nearby metro cities is generally quicker and more affordable, while remote or rural areas may have additional charges due to extra transit requirements.
    • Handling Requirements – Fragile, customised, or high-value products may require additional packaging, insurance, or dedicated handling to ensure safe delivery.
    • Mode of Transport – Whether your order travels by surface freight, air freight, or specialised delivery service can impact the final shipping cost.
  2. Clear & Upfront Pricing
    • We believe in complete transparency:
    • Your exact shipping charge will be clearly displayed at checkout before you confirm your order.
    • There are no hidden costs — what you see at checkout is what you pay.
    • For special delivery requirements (such as express delivery, remote-area surcharges, or custom crating), any extra charges will be discussed and approved by you in advance.
  3. High-Value Order Savings
    • We understand that larger orders need smarter shipping solutions:
    • For bulk purchases or orders above a certain value, we can negotiate special freight rates with our logistics partners.
    • Where possible, we consolidate shipments to reduce cost while ensuring all items are properly protected.
    • Our team works closely with trusted transport providers to find the most cost-efficient route and method without compromising product safety.
  4. Why Shipping Charges Are Not Always Refundable
    • As a general rule, shipping charges are non-refundable, because these costs are paid directly to third-party logistics providers for the delivery service — and are incurred regardless of whether the product is returned.
    • The only exception is when the return is due to our error (e.g., incorrect, damaged, or defective products), in which case we will refund the shipping charges in full.

5. Receiving Your Order

  1. Ensure Someone is Available at the Delivery Address
    • Please arrange for yourself or an authorised representative to be present at the specified delivery address during the expected delivery window.
    • The delivery personnel will require a signature and/or OTP confirmation before handing over the goods to verify safe receipt.
    • If you appoint someone else to collect the delivery on your behalf, ensure they are fully informed about the order details and able to inspect the items upon arrival.
  2. Inspection Upon Delivery
    • High-value or fragile orders (such as gondola shelving, glass display counters, mannequins, or customised fixtures) should be opened and inspected in the presence of the delivery personnel before signing the delivery document.
    • Carefully check for:
      • Visible damage to the product or its packaging
      • Signs of tampering with the packaging seals
      • Missing items or components as per the order invoice
    • If everything appears in perfect condition, you can proceed to sign and accept the goods.
  3. Immediate Reporting of Issues
    • If you discover damage, shortage, or an incorrect product, report it immediately to our customer support team via phone, WhatsApp, or email.
    • Provide:
      • Clear photos or videos of the affected items and packaging
      • A short description of the issue
      • The order number for quick reference
    • Immediate reporting ensures that we can arrange for a replacement, repair, or refund promptly.
  4. Time Limits for Claims
    • All delivery-related issues must be reported within 48 hours of receiving the order.
    • Claims made after this period may not qualify for free replacement or refund unless exceptional circumstances apply (e.g., concealed damage not visible during delivery).

6. Damaged or Missing Items

  1. Check Before Signing
    • Upon delivery, inspect the outer packaging for any signs of visible damage such as dents, tears, holes, or crushed corners.
    • If damage is visible, do not sign off as “Received in Good Condition” without first noting the damage on the delivery sheet or the courier’s electronic device.
    • This step is crucial, as it creates an official record of the damage with the shipping carrier.
  2. Immediate Notification
    • Report any damage or missing parts within 48 hours of receiving your order to our customer support team via email, WhatsApp, or phone.
    • Include:
      • Clear photos of the damaged product and packaging
      • A brief description of the issue
      • Your order number for quick identification
  3. Missing Items in Multi-Box Shipments
    • Some large or bulk orders may be shipped in multiple boxes. If any package is missing:
      • Check the tracking details to see if additional boxes are still in transit.
      • If the tracking shows all boxes as delivered but one is missing, contact us immediately for investigation.
  4. Resolution Process
    • Once we verify the damage or shortage, we will:
      • Arrange a replacement shipment at no extra cost.
      • Process a return and issue a refund, depending on your preference and product availability.
    • In some cases, we may request you to retain the damaged product until our logistics partner collects it for inspection.
  5. Failure to report
    • Failure to report visible damage or missing items within the 48-hour window may affect eligibility for free replacement or refund, as courier claims have strict timelines.

7. High-Value Order Shipping

  1. Specialised, Insured Transport for Maximum Safety
    • Trusted Logistics Partners: We work exclusively with logistics companies experienced in handling large-scale retail fixtures, delicate installations, and premium goods.
    • Full Transit Insurance: Every high-value order is covered with comprehensive insurance against damage, theft, or loss, giving you complete peace of mind.
    • Dedicated Vehicle Service: Whenever feasible, we arrange single-load, point-to-point transport so your goods are not transferred between multiple trucks or depots.
    • Temperature & Climate Control (If Required): For products sensitive to humidity, temperature changes, or dust, we arrange controlled-environment transport.
  2. Premium-Grade Packaging & Handling
    • Custom Crating: Fragile components (such as glass shelves, mirrors, or decorative trims) are packed in reinforced wooden crates with shock-absorbent interiors.
    • Reinforced Materials: Heavy-duty corner protectors, bubble wrap, foam padding, and industrial-strength strapping ensure your order stays secure.
    • Moisture Protection: Products are sealed with waterproof wrapping to safeguard against rain, condensation, or storage dampness.
    • Specialised Equipment: Hydraulic lifts, forklifts, and padded trolleys are used for safe loading and unloading without scratching or denting surfaces.
  3. Personalised Delivery Scheduling
    • Case-by-Case Timelines: Because each high-value order is unique in complexity, production time, and delivery route, we provide a customised dispatch schedule at order confirmation.
    • Real-Time Updates: We share shipment tracking, dispatch photos, and milestone updates directly via WhatsApp, email, or phone — whichever you prefer.
    • Proactive Monitoring: Our logistics team actively monitors your shipment’s route and addresses any delays before they affect your delivery date.
  4. Transparent Costs with No Surprises
    • Itemised Costing: Any additional costs for premium packaging, insurance, or specialised transport are detailed upfront in your order quote.
    • Customised Solutions: For large-scale store fit-outs, bulk shipments, or multi-location deliveries, we offer tailored shipping plans that balance cost efficiency and maximum safety.
    • Competitive Rates: Thanks to our long-term relationships with logistics providers, we negotiate the best possible rates for premium delivery services.
  5. Priority Support from Our Logistics Experts
    • Dedicated Point of Contact: You’ll have a single logistics coordinator assigned to your order, ensuring consistent updates and fast issue resolution.
    • Priority Handling in Warehouses: High-value shipments are processed and dispatched ahead of regular orders to minimise storage and transit time.
    • Post-Delivery Assistance: Our team remains available to guide you through unpacking, assembly (if applicable), and inspection.
  6. Customer Guidance for High-Value Deliveries
    • Ensure someone is available at the delivery location to receive and inspect the order upon arrival.
    • Check and photograph the goods before signing off with the delivery partner. If you notice damage, note it clearly on the delivery receipt.
    • Report any issues to our support team within 48 hours so we can quickly initiate replacements, repairs, or claims.
  7. Custom Scheduling or Timing
    • If you’re planning a store opening or major retail installation, schedule your high-value delivery at least 10–15 days before setup. This gives you time to unpack, inspect, and prepare without last-minute stress.

8. Contact Us for Shipping Queries

If you have questions about delivery timelines, shipping costs, or order tracking, please reach out to our customer service team:
📞 +91 93427 67356
📧 contactstoreforshops@gmail.com