Refund and Returns Policy

At Store For Shops, we take pride in delivering high-quality retail display fixtures, shop fittings, and store accessories. Our goal is to ensure you are completely satisfied with your purchase.
If something isn’t right, we have a clear, fair, and simple return & refund process to help you.

1. General Return Eligibility

We accept returns under the following conditions:

1. The item is unused, in its original packaging, and in resalable condition.
   • Unused – The product must not have been operated, worn, installed, assembled, or used in any way. It should remain in its original, brand-new state without any signs of wear or handling.
   • In Original Packaging – The item should be returned in the exact packaging it was supplied in, including the branded box or wrapping, protective materials, manuals, accessories, tags, labels, and barcodes. All packaging components must be intact and undamaged.
   • In Resalable Condition – The product must be clean, undamaged, and fully functional, with no scratches, dents, stains, odors, or missing parts. It should be in a condition that allows it to be sold again at full price without repairs or repackaging.
2. A return request is submitted within 48 Hours(2 Days) of receiving your order.
   • Return Request Submission Timeline – You must inform us about your intention to return a product within 48 hours (2 days) from the time you receive your order.
   • Time Calculation – The 48-hour period starts from the date and time the delivery is marked as delivered in our records or by the courier tracking system.
   • Purpose of the Timeline – This ensures we can quickly address any issues, verify the product’s condition, and process your request efficiently before the return window closes.
   • How to Submit – The request must be made through our official return channels, such as our customer support email, or phone helpline, so it is properly logged in our system.
   • Late Requests – Any return requests made after the 48-hour window may not be accepted, as we cannot guarantee product eligibility or original condition verification beyond this period.
3. The item is damaged during delivery, defective, or not what you ordered.
   • Damaged During Delivery – This refers to any physical harm the product sustains while being transported to you. It can include visible issues like cracks, dents, broken parts, or scratches, as well as concealed damage that becomes noticeable only after unpacking. Such damage is often caused by mishandling, impact, or environmental factors during shipping.
   • Defective Item – A product is considered defective if it fails to function as intended due to a manufacturing fault, poor workmanship, or missing components essential for its use.
     Examples include electrical devices that do not power on, furniture with warped or broken parts, or merchandise with faulty stitching or seams.
   • Not What You Ordered – This covers scenarios where the product delivered is different from the one you purchased. It could be a variation in model, size, colour, or quantity, or receiving a completely different item altogether. This also includes orders fulfilled incorrectly due to packing or inventory errors.
   • Proof Required – To process your claim efficiently, we may request clear photographs or videos showing the damage, defect, or mismatch, along with images of the original packaging and shipping label. This helps us verify the issue and take corrective action quickly.
   • Resolution Process – Once your claim is verified:
     • We will arrange for the collection of the incorrect or damaged item at no additional cost to you.
     • Depending on your preference and stock availability, we will either:
       • Send you a replacement for the same product in perfect condition.
       • Offer an exchange for an alternative item of your choice and of equal value.
       • Provide a full refund to your original payment method.
     • All replacements, exchanges, or refunds will be processed promptly to minimize inconvenience and ensure your satisfaction.

2. Items That Cannot Be Returned

To maintain product quality and hygiene standards, the following are non-returnable:

1. Custom-made or personalised products – including items made to order or tailored to your specifications.
   • Any product manufactured, modified, or finished specifically according to your requirements.
     • Examples: Made-to-order display units, fixtures with custom dimensions, furniture in non-standard colours, products with engravings, or items printed/embossed with your logo or branding.
     • Reason: Since these items are produced or altered exclusively for you, they cannot be resold to another customer without significant modification. This ensures that the integrity of the design, the intended purpose, and the quality standards remain intact.
     • Hygiene Considerations: In some cases, made-to-order items may involve fabrics, materials, or finishes that must remain untouched to maintain sanitary and pristine conditions. Once customised, the product’s originality is permanently altered.
2. Clearance, sale, or discounted products – unless they are damaged, defective, or incorrect.
   • Items purchased during special promotions, seasonal sales, stock clearance events, or at reduced prices are generally non-returnable and non-exchangeable.
   • Reason for Non-Returnability – These products are sold at significantly reduced prices, often as end-of-line or overstock clearance, meaning they may not be restocked in the future. Accepting returns on such items could result in loss of value and stock management issues.
   • Exceptions – The only cases where returns or exchanges will be accepted for clearance or sale items are:
   • If the product is damaged during delivery.
   • If the product is defective due to a manufacturing fault.
   • If you received an incorrect item that does not match your order.
   • Resolution for Exceptions – In these cases, we will arrange a replacement, exchange, or refund at no extra cost to you, once the issue is verified with photographic or video proof.
3. Products that have been used, installed, or altered from their original condition.
   • Products That Have Been Used – Any item that shows signs of usage, such as scratches, stains, wear marks, fading, or foul smell.
     • Examples: Display fixtures with scuff marks, mannequins with chipped paint, or shelving with surface wear.
     • Reason: Used products cannot be resold as new and may not meet our quality standards for the next customer.
   • Products That Have Been Installed – Items that have been fitted, assembled, or fixed into place after purchase.
     • Examples: Shelving units that have been bolted to walls, counters that have been drilled for wiring, or display racks that have been fully assembled.
     • Reason: Once installed, the product may sustain marks, structural stress, or cosmetic changes that prevent resale in brand-new condition.
   • Products Altered from Their Original Condition – Any item that has been modified, customised, or structurally changed from how it was originally supplied.
     • Examples: Painted or repainted displays, fixtures cut to a different size, additional fittings drilled into a counter, or accessories removed/replaced.
     • Reason: Alterations may compromise product safety, stability, and appearance, making it unsuitable for resale or warranty coverage.
4. Items damaged due to misuse, mishandling, or improper installation.
   • Misuse – Using the product in a way it was not intended or designed for.
     • Examples: Overloading display racks beyond their weight capacity, using indoor fixtures outdoors, or exposing electrical items to water.
     • Reason: Misuse can cause functional damage, reduce lifespan, and void any warranty coverage.
   • Mishandling – Careless or rough treatment that results in damage.
     • Examples: Dropping shelves during assembly, dragging counters across floors causing scratches, or stacking products incorrectly leading to dents.
     • Reason: Mishandling damages are avoidable and occur outside normal product usage, making them ineligible for returns.
   • Improper Installation – Incorrect assembly, mounting, or setup that compromises product stability, safety, or appearance.
     • Examples: Not following the installation manual, using incompatible tools or fittings, or ignoring recommended safety precautions.
     • Reason: Improper installation can lead to structural damage, weakened joints, or functional issues, making the product unsafe and unsuitable for resale.

3. How to Initiate a Return

1. Contact Us – Email: contactstoreforshops@gmail.com or call +91 93427 67356 within the return window.
2. Provide Details – Include your order number, product details, reason for return, and clear photos if applicable.
3. Approval & Instructions – Once approved, we will share return shipping instructions and the return address.
4. Return Shipping –
   • If the return is due to our error (damaged, defective, incorrect product), we will cover the shipping costs.
   • If the return is due to other reasons (change of mind, incorrect size ordered, etc.), the customer is responsible for return shipping costs.
5. Inspection – Our team will inspect the returned item to ensure it meets our eligibility criteria.
   • Purpose of Inspection – Every returned product undergoes a thorough quality check to confirm that it complies with our return policy conditions before a replacement, exchange, or refund is processed.
   • What We Check –
     • Whether the product is unused and in its original packaging.
     • If it is in resalable condition with no signs of wear, damage, or alterations.
     • hat all accessories, manuals, tags, and components are included.
     • That the product is free from foul smell, stains, or marks.
   • Timeframe for Inspection – The inspection process is usually completed within a 48 hours after we receive the returned item.
   • Outcome of Inspection –
     • If Eligible: The return will be approved, and the agreed resolution (replacement, exchange, or refund) will be initiated.
     • If Not Eligible: The item will be returned to you at your cost, along with a detailed explanation of why it did not meet the return criteria.
   • Why This Matters – Inspection ensures fairness, protects product quality for future customers, and maintains our high standards for resale merchandise.

4. Refund Process

1. Refunds are issued to your original payment method within 4–7 business days after the returned product passes inspection.
   • Refund Method – All approved refunds will be processed using the same payment method you used for the original purchase (e.g., credit card, debit card, bank transfer, UPI, or digital wallet). This ensures security and traceability of the transaction.
   • Processing Timeline – Refunds are typically initiated within 4–7 business days after the returned item successfully passes our inspection process and is confirmed as eligible under our return policy.
   • Inspection Requirement – The refund process begins only after the product has been received, inspected, and approved by our returns team.
   • Bank or Payment Gateway Delays – While we initiate the refund within our stated timeframe, the final credit to your account may take additional time depending on your bank’s or payment provider’s processing speed.
   • Refund Confirmation – Once the refund is processed, you will receive an email confirmation with transaction details for your records.
   • Non-Eligible Returns – If the item does not meet return eligibility criteria during inspection, no refund will be issued, and the product will be sent back to you.
2. Shipping charges are non-refundable, except when the return is due to our error.
   • General Rule – The original shipping charges you paid at the time of purchase are non-refundable. This applies to both standard and expedited delivery services.
   • Reason – Shipping fees cover the cost of delivering your order and are paid to third-party logistics providers; these costs are incurred regardless of whether the product is returned.
   • Exception – Our Error – If the return is required due to an error on our part, we will refund your shipping charges in full.
     • Examples of Our Error:
     • We sent the wrong product, model, size, or color.
     • The product arrived defective or damaged during delivery.
     • An item from your order was missing or incorrectly packaged.
   • Prepaid Return Labels – In cases where the return is due to our error, we will arrange for free return shipping by providing a prepaid return label or pickup service.
   • Customer-Initiated Returns – If you are returning the product for reasons other than our error (e.g., change of mind, ordering the wrong size, preference change), shipping charges will not be refunded, and you will be responsible for return shipping costs.
3. If the product shows signs of use or damage not reported during the return request, we may issue a partial refund or reject the refund request.
   • Condition Check on Return – Every returned product undergoes a thorough inspection to ensure it matches the condition described at the time you submitted your return request.
   • Signs of Use – If the returned item shows evidence of having been used after delivery (e.g., scratches, stains, wear marks, odors, missing accessories, or altered parts) that were not mentioned when you initiated the return, it will be considered as not meeting return eligibility criteria.
   • Unreported Damage – If there is physical or functional damage to the product that was not disclosed during the return request (e.g., dents, cracks, broken parts), this will be noted during inspection.
   • Possible Outcomes –
     • Partial Refund – In cases where the product can still be resold after repair or refurbishment, we may deduct the repair, replacement, or repackaging cost from your refund.
     • Refund Rejection – If the product is deemed unsellable or significantly altered, the refund request may be denied, and the item will be shipped back to you at your cost.
   • Why This Policy Exists – This ensures fairness, prevents misuse of the return process, and helps us maintain high-quality standards for all customers.

5. Damaged or Incorrect Items

We take great care to ensure your order reaches you in perfect condition. However, in the rare event that you receive an item that is damaged, defective, or not what you ordered, here’s what you need to do:

1. Notify Us Within 48 Hours of Delivery
   • Contact our customer support team within 48 hours (2 days) from the time your order is marked as delivered in our records or by the courier tracking system.
   • This timeframe helps us verify the issue promptly and process your claim efficiently.
2. Provide Clear Photo or Video Evidence
   • Send us clear, well-lit photos (or a short video) showing:
     • The damaged or defective area of the product.
     • The entire product for context.
     • The original packaging, including shipping labels.
   • This documentation is essential for verification, quality checks, and processing your request quickly.
3. Our Resolution Process
   • Verification – Once we review and confirm your claim, we will arrange the appropriate resolution.
   • Free Replacement – If stock is available, we will send you a brand-new replacement for the damaged, defective, or incorrect item at no extra cost.
   • Full Refund – If a replacement is not possible, we will issue a full refund to your original payment method.
4. Shipping Charges Policy
   • General Rule – The original shipping charges you paid at the time of purchase are non-refundable. This applies to both standard and expedited delivery services.
   • Reason – Shipping fees cover the cost of delivering your order and are paid to third-party logistics providers; these costs are incurred regardless of whether the product is returned.
   • Exception – Our Error – If the return is due to our mistake (e.g., wrong product sent, defective item, damage during delivery, or missing items), we will refund your shipping charges in full.
   • Prepaid Return Labels – In such cases, we will arrange for free return shipping through a prepaid label or scheduled pickup at no cost to you.
5. Why This Matters
   • Acting quickly and providing detailed evidence helps us resolve your issue faster, maintain our quality standards, and ensure you receive exactly what you paid for—without any extra cost when it’s our fault.

6. Exchanges

We do not offer direct exchanges for any products. If you wish to replace an item with a different size, model, or variation, the process is as follows:

1. Step 1 – Follow the Standard Return Process
   • Submit a return request within the applicable timeframe and ensure your item meets our return eligibility criteria (unused, in original packaging, and in resalable condition).
   • Once your return is approved, send the item back to us for inspection.
2. Step 2 – Place a New Order
   • While your return is being processed, you can place a new order for the replacement product you need.
   • This ensures faster delivery of your preferred item without waiting for the return process to be fully completed.
3. Reason for This Policy
   • This approach allows us to maintain accurate inventory control and ensures you receive the correct item without delay.
   • It also prevents stock shortages or delays caused by holding items for pending exchanges.

7. Sale & Clearance Items

1. Items Purchased During Sales or Promotions
   • Products bought during seasonal sales, promotional offers, or limited-time discounts are eligible for return only if they are faulty, defective, or damaged in transit.
   • The return must follow the standard process, including submitting a request within the applicable timeframe and providing proof of damage or defect (such as photographs).
2. Final Sale or Clearance Items
   • Products marked as “Final Sale” or “Clearance” are non-returnable and non-refundable under any circumstances, except when they arrive defective, damaged, or not as described.
   • This policy helps us offer deep discounts on these items, as they are often end-of-line or discontinued stock.

8. Contact Information

For any queries related to returns and refunds, our customer service team is ready to help:
📞 +91 93427 67356
📧 contactstoreforshops@gmail.com