Frequently Asked Questions
About Store For Shops
Store For Shops is your trusted partner for high-quality retail display fixtures, shop fittings, and store accessories. We help retailers of all sizes build better shopping experiences by providing professional-grade retail equipment at competitive prices. Unlike traditional suppliers, we work directly with manufacturers to cut out middlemen, ensuring you get the best value without compromising on quality.
We’ve been serving the retail industry for 10 years, building relationships with both trusted manufacturers and store owners worldwide. Our experience spans everything from small boutique setups to large-scale retail chain installations, giving us deep insights into what works in real retail environments.
Direct Manufacturing Relationships: We work directly with trusted manufacturers, eliminating middleman markups and ensuring consistent quality control.
Transparent Pricing: No hidden costs, confusing catalogs, or surprise fees. We believe in straightforward, honest pricing that respects your budget.
Complete Solutions: From gondola shelving units and mannequins to price tag holders and signage solutions, we offer everything under one roof.
Customer-First Approach: We’re not just selling products—we’re helping you build a successful retail space that drives sales and creates great customer experiences.
Our Products And Services
We provide a comprehensive range of retail display solutions:
Display Fixtures:
- Gondola shelving units and accessories
- Display stands and pedestals
- Product showcases and cabinets
- Wall-mounted display systems
Clothing and Apparel:
- Professional mannequins (fiberglass and alternative materials)
- Clothing racks and garment displays
- Hangers and clothing accessories
- Fitting room equipment
Store Organization:
- Storage solutions and back-room equipment
- Checkout counter systems
- Shopping baskets and carts
- Security and loss prevention fixtures
Signage and Communication:
- Price tag holders and label systems
- Promotional signage solutions
- Wayfinding and directional signs
- Digital display mounts and accessories
We serve retailers across all industries and store formats:
Fashion and Apparel: Boutiques, clothing stores, department stores, and specialty fashion retailers.
Grocery and Food: Supermarkets, convenience stores, specialty food shops, and farmers markets.
Electronics: Tech stores, mobile phone shops, and electronics retailers.
Health and Beauty: Pharmacies, cosmetics stores, salons, and wellness centres.
General Retail: Gift shops, toy stores, bookstores, and variety retailers.
Automotive: Parts stores, tire shops, and automotive service centres.
Setting up or upgrading your store doesn’t have to be overwhelming—we’re here to guide you every step of the way:
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Store Assessment – We help evaluate your space, product mix, and customer flow patterns to identify the best fixture solutions.
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Industry Expertise – Our team understands the unique needs of different retail categories, from fashion and electronics to groceries and specialty shops.
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Budget Consultation – We work within your budget, recommending the most impactful fixtures to maximize value.
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Phased Implementation – No need to purchase everything at once—we help you plan smart rollouts that align with your business growth.
With our planning support, you get fixtures that fit your space, your budget, and your long-term vision.
Absolutely. We help you prioritize investments for maximum impact and can suggest phased implementation approaches that spread costs over time while still achieving your goals.
Ordering And Purchasing
Our Step-by-Step Process
We believe setting up your store should be seamless, efficient, and enjoyable. That’s why we’ve designed a clear process that guides you from the very first conversation to long-term success with your fixtures.
1. Initial Consultation
Your journey begins with a conversation. Whether by phone, email, or video call, we’ll listen carefully to your needs, understand your vision, and learn about your store type, size, and customer flow. This helps us grasp the bigger picture before we suggest solutions.
2. Needs Assessment
Every retail space is unique. Our team will work with you to identify the right fixtures and accessories tailored to your products, layout, and budget. We’ll consider your store goals—whether it’s maximizing display space, improving customer experience, or future-proofing for growth.
3. Custom Quote & Recommendations
Once we’ve identified your needs, you’ll receive a detailed proposal that’s transparent and easy to understand. This includes itemized pricing, fixture options, delivery timelines, and any customization possibilities. No hidden surprises—just clear, upfront guidance.
4. Order Processing
When you’re ready, placing your order is simple and hassle-free. We’ll walk you through payment options, confirm shipping arrangements, and share exact timelines so you know when to expect your fixtures. For larger or phased rollouts, we’ll coordinate deliveries to match your schedule.
5. Delivery & Setup Support
Your fixtures are shipped safely and on time. While most products are DIY-friendly, we provide remote support (phone or video guidance) for basic assembly if needed. For large-scale or high-value projects, we can arrange professional installation services.
6. Ongoing Support & Partnership
Our relationship doesn’t end once your fixtures are delivered. We’ll be here to support you with replacement parts, upgrades, future orders, and expert advice whenever you need it. Think of us as a long-term partner invested in your store’s success.
Online Ordering: Browse our catalog and place orders directly through our website.
Phone Orders: Call our customer service team for personalized assistance.
Email Inquiries: Send detailed requirements to our sales team for custom quotes.
Bulk Orders: Contact us directly for volume pricing and special arrangements
We offer flexible payment options to make purchasing easier for businesses of all sizes. Accepted payment methods include:
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Credit & debit cards (Visa, MasterCard, American Express, RuPay)
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UPI payments
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Bank transfers (NEFT/RTGS/IMPS)
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Net terms for qualified business customers
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Financing options for large orders (subject to credit approval)
Our goal is to provide convenient and secure payment solutions tailored to your business needs.
We work with businesses of all sizes. While some specialty items may have minimum quantities due to manufacturing constraints, we strive to accommodate orders from small boutiques to large retail chains. Contact us to discuss your specific needs—we’re often more flexible than you might expect.
Yes! We offer competitive volume pricing for:
- Multiple location rollouts
- Large quantity orders
- Regular repeat customers
- Seasonal or promotional fixture needs
Our direct manufacturer relationships allow us to pass significant savings to customers making substantial purchases.
To give you the most accurate recommendations and pricing, we’ll ask for a few key details about your project:
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Store Type & Size – What kind of store you’re running and the square footage available.
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Product Categories – The types of products you need to display or store.
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Budget Parameters – Your investment range so we can suggest the best options within it.
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Timeline Requirements – When you need your fixtures delivered and set up.
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Special Requirements – Any unique needs, challenges, or design constraints.
The more we know about your space and goals, the better we can tailor solutions that fit perfectly.
Be Present: Ensure you or an authorized representative is available during the delivery window.
Bring ID: Delivery personnel will require signature and/or OTP confirmation.
Inspect Immediately: For high-value or fragile orders (gondola shelving, glass counters, mannequins), open and inspect items in the delivery person’s presence.
Check For:
- Visible damage to products or packaging
- Signs of tampering with packaging seals
- Missing items or components per your invoice
You can appoint someone else to collect the delivery, but ensure they:
- Are fully informed about the order details.
- Can properly inspect items upon arrival.
- Have authorization to sign on your behalf.
Report immediately to our customer support team via phone, WhatsApp, or email.
Provide:
- Clear photos or videos of affected items and packaging
- Short description of the issue
- Your order number for quick reference
- Full investigation of the damage
- Replacement shipment at no cost
- Insurance claim processing if applicable
- Improved packaging for future orders
Time Limit: All delivery issues must be reported within 48 hours of receiving your order.
If you discover damage or missing items:
- Don’t sign “Received in Good Condition” if damage is visible.
- Note the damage on the delivery sheet or courier device.
- Contact us within 48 hours with photos and details.
- We’ll arrange replacement or refund at no extra cost.
Shipping And Logistics
We currently ship our retail fixtures and store accessories nationwide, ensuring reliable delivery to retailers across India.
Shipping options and costs vary based on:
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Product size and weight
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Destination location
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Delivery timeline requirements
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Special handling needs
While our services are focused within India at present, international shipping is part of our future expansion plans.
Yes, we do! However, remote areas may require:
- Additional transit time beyond standard delivery schedules
- Location-based surcharges for extra logistics involved
- Special handling fees in some cases
All additional charges are communicated clearly before order confirmation, so you can make an informed decision.
Depends on timing:
- Before dispatch: Yes, contact us immediately.
- After dispatch: May be possible with logistics partner (additional fees may apply).
- Best practice: Confirm delivery address before placing order.
Multiple ways to track:
- Email tracking links sent after dispatch.
- WhatsApp updates with real-time status.
- Direct carrier tracking on logistics partner websites.
- Personal updates for high-value shipments.
Tracking & Delivery Updates
Once your order is dispatched, we’ll keep you informed at every step with real-time tracking details, including:
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Email notifications with order status updates
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WhatsApp updates for quick and convenient tracking
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Direct tracking links so you can follow your shipment anytime
For high-value shipments, we may also assign a dedicated support executive to assist you with personal tracking updates, delivery coordination, and timely communication until your order safely reaches you.
Standard updates:
- Dispatch confirmation with tracking number.
- In-transit status updates.
- Out-for-delivery notifications.
- Delivery confirmation.
High-value shipments also get:
- Dispatch photos showing packaging.
- Milestone updates during transit.
- Estimated delivery time windows.
- Direct logistics coordinator contact.
Currently unavailable, but planned for the future. When available, international orders will be assessed based on:
- Product dimensions and weight
- Destination country requirements
- Import restrictions and regulations
- Custom packaging needs
We’ll provide detailed quotations covering all costs and estimated delivery timelines.
We make shipping simple, transparent, and reliable:
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Shipping Costs – You’ll always receive an accurate shipping quote before placing your order. Costs are based on product size, weight, destination, and handling needs.
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Delivery Times – Standard, in-stock items typically ship within 2–5 business days. Custom or made-to-order fixtures may take 2–6 weeks, depending on design and specifications.
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Rush Orders – For urgent needs, we offer expedited shipping on most in-stock items.
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Expedited Shipping – Your order is prioritized for fast processing and dispatch, shipped via faster courier or freight services to reduce transit time. This service is available at an additional cost, depending on product size, weight, and destination.
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Our goal is to ensure your order arrives safely, on time, and with complete transparency in costs.
Most of our fixtures are designed for easy DIY setup, with simple instructions that make assembly quick and hassle-free. But if you’d like a little extra help, we’ve got you covered:
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Guided Assembly – Get step-by-step support over a phone or video call for basic fixture assembly.
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Professional Installation – Need a full store setup? Our experts handle everything, including placement and layout optimization.
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Project Management – For large or complex rollouts, we take care of the entire process, ensuring smooth coordination from start to finish.
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Training & Guidance – Learn how to get the best out of your fixtures. We provide remote training for standard orders, and offer in-person sessions for high-value or large-scale projects.
With our flexible support, you can choose DIY convenience or professional expertise—whatever works best for your business.
Large retail fixtures require special handling to ensure safe and efficient delivery. To accommodate different needs, we offer the following options:
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Freight Shipping – Oversized items are shipped via trusted freight carriers, with scheduled delivery appointments for your convenience.
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Curbside Delivery – Our standard option for most freight shipments, where items are delivered to the curb or nearest accessible point. Optional inside delivery can be arranged.
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White Glove Service – A premium option for complex installations, including inside delivery, unpacking, and setup.
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Assembly Services – Available only for high-value large orders, with professional installation to ensure your fixtures are ready for immediate use.
Our logistics team will help you choose the most suitable shipping and handling option based on your order size, location, and requirements.
Specialized Transport:
- Trusted logistics partners experienced with retail fixtures.
- Full transit insurance against damage, theft, or loss.
- Dedicated vehicle service when feasible.
- Climate-controlled transport if required.
Premium Packaging:
- Custom wooden crating for fragile items
- Heavy-duty corner protectors and padding
- Moisture protection and waterproof wrapping
- Specialized loading/unloading equipment
Yes! High-value shipments receive:
- Personalized delivery scheduling with custom timelines
- Real-time updates via WhatsApp, email, or phone
- Dedicated logistics coordinator assigned to your order
- Priority processing ahead of regular orders
- Post-delivery assistance for unpacking and inspection
While we don’t specify exact amounts, high-value typically includes:
- Large gondola shelving systems.
- Multiple mannequins or display fixtures.
- Custom-made or specialized retail equipment.
- Bulk orders for store fit-outs.
- Fragile items requiring special handling.
Transparent pricing: Any additional costs for premium packaging, insurance, or specialized transport are:
- Detailed upfront in your order quote.
- No surprise charges – everything discussed in advance.
- Competitive rates through our logistics partnerships.
- Customized solutions for large or multi-location deliveries.
Ready Stock Items
Most of our in-stock products are carefully packed and dispatched within 1–2 business days once your payment is processed. Before leaving our warehouse, every item passes through strict quality assurance checks so you always receive products in excellent condition.
Custom-Made Orders
For custom-designed or made-to-order retail fixtures, dispatch usually takes 1–3 weeks, depending on factors such as:
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Design complexity
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Raw material availability
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Current production workload
At the time of order confirmation, we’ll share a personalized dispatch timeline tailored to your project. You’ll also receive updates at key stages—from manufacturing and assembly to quality inspection—so you stay informed every step of the way.
Order processing starts only after your payment has been successfully confirmed in our system. The dispatch timeline we provide reflects the time it takes for your order to be prepared, quality-checked, and handed over to the courier. Please note, this timeline does not cover the courier’s delivery duration, as actual transit time may vary depending on your location and the shipping partner’s schedule.
If you have urgent delivery requirements:
- Contact us before placing your order
- We’ll recommend the best shipping options available.
- Consider our Air Freight service for fastest delivery (1-3 business days).
- Plan store openings at least 10-15 days in advance for high-value orders.
We use three main shipping methods, each carefully chosen based on your order:
1. Surface Transport (Road Freight)
- Best for: Bulky items like gondola shelving, mannequins, garment racks, POS counters
- Transit time: 3-6 days (metro cities), 5-10 days (remote areas)
- Benefits: Cost-effective for large orders, reaches all areas of India
2. Air Freight (Priority Shipping)
- Best for: Urgent orders, store launch deadlines, seasonal replacement stock
- Transit time: 1-3 business days from dispatch
- Benefits: Fastest delivery option (additional charges apply)
3. Specialized Handling (Future Service)
- Best for: Fragile, high-value, or customized products
- Features: Custom protective packaging, white-glove delivery, trained handling
- Currently being planned for future implementation
We determine the shipping method based on:
- Product size and weight.
- Fragility and value of items.
- Your delivery location and accessibility.
- Urgency and required delivery date.
- Your preferences (when feasible).
Yes! If you have specific requirements like “Air freight only” or special handling needs, inform us during order confirmation. We’ll accommodate your preferences whenever possible.
Shipping fees are based on several factors:
Product Weight: Heavier items like gondola shelving and mannequins require specialized logistics
Package Dimensions: Bulky or oversized packages affect freight charges
Delivery Location: Metro cities are generally less expensive than remote areas
Handling Requirements: Fragile or high-value products may need special packaging
Transport Mode: Surface freight vs. air freight vs. specialized delivery
Absolutely! We believe in complete transparency:
- Exact shipping charges displayed at checkout
- No hidden costs – what you see is what you pay
- Special requirements (express delivery, remote-area surcharges) discussed and approved in advance
Bulk & High-Value Orders
For bulk purchases or high-value shipments, we go the extra mile to ensure cost-effective and reliable delivery. Depending on your order size and requirements, we can:
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Negotiate special freight rates with our trusted logistics partners
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Consolidate multiple shipments to minimize handling and reduce overall costs
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Recommend the most efficient delivery methods based on your location and order type
We also provide personalized support for coordinating such shipments, ensuring safe handling and timely delivery.
Contact us directly to discuss volume pricing, shipping discounts, and customized delivery solutions tailored to your business needs.
Possible causes:
- Weather conditions or road closures.
- Unforeseen logistic delays.
- Peak season volume.
- Remote location accessibility.
Our response:
- Proactive communication about delays.
- Alternative delivery options when possible.
- Updated timeline estimates.
- Direct logistics coordinator contact for high-value orders.
Planning ahead:
- Confirm delivery accessibility with building management.
- Arrange for service elevators if needed for large items.
- Ensure someone can assist with unloading if required.
- Provide specific delivery instructions (floor, unit number, contact person).
Yes, during peak periods:
- Festival seasons (Diwali, etc.).
- Year-end business cycles.
- Back-to-school periods.
- Major sale seasons.
Our approach:
- Advance notice of potential delays.
- Extended processing times communicated upfront.
- Alternative shipping options when available.
- Priority handling for urgent orders.
Weather considerations:
- Delays possible due to road conditions.
- Extra protective packaging for moisture.
- Alternative routing to avoid affected areas.
- Updated delivery estimates based on conditions.
Communication:
- Proactive updates about weather-related delays.
- Alternative delivery scheduling when safe.
- Priority reshipping if weather damage occurs.
Customer Service Team:
- Phone: +91 93427 67356 / +91 63746 46078
- Email: contactstoreforshops@gmail.com
Before ordering:
- Urgent delivery requirements.
- Special handling needs.
- Remote location deliveries.
- Custom shipping preferences.
After ordering:
- Tracking questions or delays.
- Address changes needed.
- Delivery scheduling issues.
- Damage or missing items.
For faster service, provide:
- Order number or invoice reference
- Product details you’re asking about
- Delivery address and contact information
- Photos (if reporting damage or issues)
- Preferred resolution (replacement, refund, etc.)
Yes! We provide:
- Automatic tracking notifications via email/WhatsApp.
- Proactive communication about any delays.
- Personal updates for high-value or complex orders.
- Post-delivery follow-up to ensure satisfaction.
Remember: At Store For Shops, we’re committed to getting your retail display fixtures, shop fittings, and store accessories to you safely and on time. Our experienced logistics team works hard to make your delivery experience as smooth as your shopping experience.
Quality And Support
All our retail fixtures are built to meet or exceed industry standards, ensuring safety, durability, and long-term value:
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Safety Compliance – Every product meets relevant safety regulations and building code requirements.
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Durability Testing – Fixtures undergo rigorous testing to perform reliably in demanding retail environments.
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Material Standards – We carefully source materials that deliver strength, longevity, and consistent performance.
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Manufacturing Quality – Our direct partnerships with trusted manufacturers ensure strict quality control at every stage.
With us, you can be confident your fixtures are safe, reliable, and built to last.
We stand behind every product we sell with comprehensive warranty coverage, giving you confidence in your investment:
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Manufacturing Defects – Full coverage against defects in materials and workmanship.
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Structural Integrity – Extended warranties on load-bearing and structural components for long-term reliability.
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Finish Quality – Protection against premature wear, fading, or coating failures.
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Replacement Parts – Easy access to replacement components for most fixture lines.
Warranty terms may vary by product category and manufacturer, but our team ensures you fully understand your coverage before you buy.
With us, you get not just fixtures, but the assurance of lasting quality and support.
We make it easy to keep your fixtures performing at their best with a wide range of replacement parts and accessories:
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Common Components – Shelves, brackets, and hardware are readily available when you need them.
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Specialized Parts – Access to manufacturer-specific components and custom pieces for unique requirements.
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Upgrade Options – Expand or modify your existing fixture installations with compatible add-ons.
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Long-Term Support – Many of our product lines are supported for years after your initial purchase, ensuring lasting value.
With our extensive inventory and ongoing support, you can keep your store fixtures adaptable, reliable, and future-ready.
Our customer service philosophy is built around creating lasting partnerships with retailers:
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Knowledgeable Team – Our staff brings real retail experience, so we understand your challenges and can provide practical solutions.
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Responsive Communication – Fast, clear responses to your inquiries, orders, and support needs.
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Problem Resolution – A proactive, solution-driven approach to resolving issues quickly and effectively.
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Ongoing Partnership – We’re here to support your business for the long run, not just the first sale.
With us, you get more than customer service—you gain a trusted partner who’s invested in your success.
Business Relationships
We’re proud to collaborate with a wide range of retail professionals to bring store visions to life:
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Retail Design Professionals – Interior designers specializing in commercial retail spaces.
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General Contractors – Construction companies managing store buildouts and renovations.
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Store Planning Consultants – Experts in retail layout optimization and merchandising strategies.
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Architects – Design professionals shaping the future of retail construction projects.
To support our professional partners, we offer exclusive trade pricing and dedicated support services designed to make every project seamless.
We have extensive experience supporting retailers with multi-location rollouts, ensuring consistency, efficiency, and reliability at every step:
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Standardized Fixtures – Uniform products across all store locations for a consistent brand experience.
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Phased Delivery – Coordinated shipping to multiple addresses with flexible timelines.
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Project Management – Dedicated support to handle complex rollout schedules with ease.
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Volume Pricing – Competitive pricing structures designed for large-scale orders.
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Quality Control – Consistent product standards maintained across every location and delivery.
With our proven expertise, we make multi-location projects smooth, cost-effective, and worry-free.
For qualified customers and larger orders, we offer customization services to help you achieve a perfect brand fit:
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Custom Colors & Finishes – Fixtures tailored to match your brand identity and store design.
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Modified Designs – Adaptations of standard products to meet unique space or functional requirements.
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Private Labeling – Custom branding and identification available on select product lines.
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Exclusive Products – One-of-a-kind fixture designs crafted for distinctive retail concepts.
Our customization options give you the flexibility to create fixtures that reflect your brand while maintaining the durability and quality we’re known for.
Sustainability And Values
We believe great retail solutions should also be responsible ones. That’s why we integrate sustainability into everything we do:
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Durable Products – Our long-lasting fixtures reduce the need for frequent replacements, cutting down on waste.
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Efficient Manufacturing – We partner with manufacturers who prioritize resource efficiency and responsible production practices.
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Packaging Optimization – Smart packaging minimizes waste while still ensuring safe delivery of your order.
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Recycling Support – We provide guidance on the responsible disposal and recycling of old fixtures.
With us, you get fixtures that not only enhance your store but also support a more sustainable future.
We believe quality products should be built on fairness, responsibility, and trust. That’s why our approach to sourcing and manufacturing goes beyond just fixtures:
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Manufacturer Partnerships – We collaborate only with manufacturers who meet our standards for ethical worker treatment and responsible business practices.
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Quality Control – Regular audits and inspections ensure consistent quality across every product line.
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Transparency – We maintain clear visibility into our supply chain, giving customers confidence in how and where their fixtures are made.
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Fair Pricing – Our direct relationships ensure fair compensation throughout the supply chain, while also delivering value to our customers.
With us, you get more than reliable fixtures—you get the assurance of products made with integrity.
Contact And Communication
Phone: +91 93427 67356 / +91 63746 46078 – Speak directly with our knowledgeable team.
Email: contactstoreforshops@gmail.com – Send detailed inquiries and requirements.
Website: www.storeforshops.com – Browse products, place orders, and access resources.
Physical Location: No:29,1/12,4th Street, Bharathiyar Nagar,Ennore,Chennai-600 057.
State: Tamil Nadu. – Visit our showroom if available.
Customer Service: 09:00 am – 06:00 pm (Mon – Sat) – Phone and email support.
Online Ordering: Available 24/7 through our website.
Emergency Support: +91 93427 67356 / +91 63746 46078 / +91 9840689044.
Our facility is located at Address: No:29,1/12,4th Street, Bharathiyar Nagar,Ennore,Chennai-600 057.State: Tamil Nadu. and includes:
Product Showroom: See fixtures and displays in person.
Warehouse Tours: Understand our quality control and inventory management.
Design Consultation Area: Work with our team on layout planning.
Training Facilities: Learn proper installation and maintenance techniques.
Email Newsletter: Regular updates on new products, industry trends, and special offers.
Website Updates: Fresh content and product additions posted regularly.
Social Media: Follow us for inspiration, tips, and customer success stories.
Direct Communication: Personalized updates for regular customers about relevant new products
General Return Questions
Yes! We accept returns under certain conditions to ensure fairness for all our customers.
To qualify:
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Items must be unused, in their original packaging, and in resalable condition.
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A return request must be submitted within 48 hours of receiving your order.
We want you to feel confident shopping with us, and our goal is to make sure you’re fully satisfied with your retail display fixtures and store accessories.
You have 48 hours (2 days) from the time your order is marked as delivered to submit a return request.
This period begins once delivery is confirmed in our tracking system or by the courier. The short timeframe ensures we can quickly verify the product’s condition and process your request smoothly and efficiently.
Unfortunately, late return requests may not be accepted because we cannot guarantee:
- Product condition verification
- Original packaging integrity
- Eligibility under our return criteria
Exception: We may still accept returns for items that arrive damaged, defective, or incorrect, even after 48 hours, but contact us as soon as possible.
While you can email us anytime, for fastest response:
- Submit requests promptly within the 48-hour window.
- Include all required information in your first contact.
- Provide clear photos to speed up verification.
- Your order number
- Product details (name, model, SKU if available)
- Reason for return
- Photos (if damaged or defective)
- Date you received the order
Resalable Condition Requirements
To qualify for a return, the product must be in resalable condition, which means it must be:
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Clean and undamaged — no scratches, dents, stains, or odors.
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Fully functional with all original parts and accessories included.
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Ready for resale at full price, without needing repairs or repackaging.
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Complete with manuals, tags, labels, and barcodes intact.
Absolutely! Items must be returned in their exact original packaging, including:
- Branded boxes or wrapping materials.
- Protective padding and inserts.
- All manuals, accessories, and documentation.
- Original tags, labels, and barcodes.
- Any included tools or hardware.
You can return items that are:
- Damaged during delivery – Any physical harm during shipping.
- Defective – Manufacturing faults or missing essential components.
- Incorrect orders – Wrong model, size, color, or completely different items.
- Standard products in unused, original condition within the 48-hour window.
The following are non-returnable:
Custom-Made Products:
- Made-to-order display units or fixtures.
- Items with custom dimensions or specifications.
- Products with your logo, branding, or engravings.
- Custom colours or finishes not in our standard catalog.
Sale and Clearance Items:
- Products purchased during promotions or at discounted prices.
- End-of-line or clearance stock.
- Exception: These can be returned only if damaged, defective, or incorrect.
Used or Altered Items:
- Products showing signs of use, installation, or assembly.
- Items that have been modified from original condition.
- Fixtures that have been mounted, bolted, or permanently installed.
Damage from Misuse:
- Items damaged by improper use, handling, or installation.
- Products used beyond their intended capacity or environment.
- Damage from not following installation instructions.
No. Once products are installed, assembled, or mounted, they cannot be returned because:
- Installation may cause structural stress or cosmetic changes.
- They may have mounting holes, scratches, or wear marks.
- They’re no longer in resalable condition.
Items damaged due to misuse, mishandling, or improper installation cannot be returned:
- Using products beyond their intended capacity.
- Incorrect installation or assembly.
- Accidental damage during handling.
- Not following provided instructions.
Generally, NO. Sale and clearance items are final sale except when they arrive:
- Damaged during delivery
- Defective due to manufacturing faults
- Incorrect (not what you ordered)
In these exceptional cases, we’ll arrange a replacement, exchange, or refund once the issue is verified.
Contact us immediately:
- Email: contactstoreforshops@gmail.com
- Phone: +91 93427 67356
Provide these details:
- Your order number.
- Product details and reason for return.
- Clear photos if the item is damaged or defective.
- Approval: We review your request and approve eligible returns.
- Instructions: We provide return shipping details and our address.
- Shipping: You send the item back following our guidelines.
- Inspection: We verify the item meets return criteria (usually within 48 hours).
- Resolution: We process your replacement, exchange, or refund.
We pay when the return is due to our error:
- Damaged or defective products
- Wrong items sent
- Missing parts from your order
You pay for other returns:
- Change of mind
- Ordered wrong size or model
- No longer needed
No, we don’t offer direct exchanges. Instead:
- Return the unwanted item following our standard process.
- Place a new order for the item you need.
- This ensures faster delivery without waiting for the full return process.
Customer Service Team:
- Phone: +91 93427 67356 / +91 63746 46078
- Email: contactstoreforshops@gmail.com
Refund Process Questions
Refunds are processed within 4-7 business days after your returned item passes inspection. The money goes back to your original payment method (credit card, debit card, bank transfer, etc.).
Note: Your bank or payment provider may take additional time to show the credit in your account.
Usually NO – shipping charges are non-refundable because they cover actual delivery costs.
Exception: We’ll refund shipping charges if the return is due to our error (wrong item, damaged product, or defective item).
If the returned product shows unreported damage or use that wasn’t mentioned in your return request:
- Partial refund: We may deduct repair or refurbishing costs.
- Refund rejection: If the item is unsellable, we’ll deny the refund and return it to you at your cost.
This policy ensures fairness and maintains quality standards for all customers.
We refund to your original payment method only:
- Credit or debit cards.
- Bank transfers.
- UPI or digital wallets.
- Whatever method you used for the original purchase.
Act quickly:
- Contact us within 48 hours of delivery
- Send clear photos showing:
- The damaged area.
- The entire product.
- Original packaging and shipping labels.
We’ll provide:
- Free replacement if available.
- Full refund if replacement isn’t possible.
- Free return shipping and collection.
Damage includes:
- Visible damage: Cracks, dents, broken parts, scratches
- Hidden damage: Issues discovered only after unpacking
- Shipping-related damage: Caused by mishandling during transport
If you receive something different from what you ordered:
- Contact us immediately with your order details
- Provide photos of what you received vs. what you ordered
- We’ll arrange free collection of the wrong item
- Choose your resolution: replacement, different product, or full refund
Custom-made products are non-returnable because they’re manufactured specifically for your requirements and cannot be resold. This includes:
- Made-to-order fixtures.
- Custom dimensions or colours
- Products with your branding or logos.
- Special modifications or finishes.
Understanding Our Return And Refund Policy
Our return policy ensures:
- Quality products for all customers.
- Fair pricing by preventing abuse.
- Hygiene standards for retail fixtures.
- Sustainable business practices that keep costs down.
- Competitive pricing because we minimize losses from returns.
- Quality assurance – you know other customers receive new products.
- Fast processing – clear criteria mean quicker decisions.
- Transparency – you know exactly what to expect.
If you disagree with our return decision:
- Contact our customer service to discuss your specific situation.
- Provide additional information or photos if relevant.
- Ask to speak with a supervisor for complex cases.
- We’ll review each case individually and work toward a fair resolution.
Remember: We want you to be completely satisfied with your Store For Shops purchase. When you’re happy with your retail display fixtures, shop fittings, and store accessories, your business succeeds – and that’s our ultimate goal.